Booking Terms

Last updated: 29 October 2026

These Booking Terms explain how to request and use private transfers and day tours provided by Hua Hin Taxi Service, managed by Mr. Warut Changthong, through bangkok-huahintaxi.com.

1. Booking Requests and Confirmation

Please submit your booking request at least 24 hours before your requested pickup time. All bookings are subject to vehicle availability.

Submitting an online form does not automatically confirm your booking. Your booking is confirmed when we send you written confirmation by email or through the communication channel used to arrange your journey.

Please check your confirmation carefully, including the pickup date and time, locations, vehicle category and agreed price. Contact us promptly if anything is incorrect. If you have not received confirmation, please contact us before assuming that a vehicle has been arranged.

2. Travel Details and Pickup Times

Please provide accurate contact details, pickup and drop-off addresses, passenger numbers and luggage requirements. For airport pickups, please also provide your flight number and arrival date.

All pickup dates and times are based on Thailand local time (GMT+7). Please check the arrival date carefully if your flight arrives after midnight.

Let us know about changes to your flight, hotel, destination or travel schedule as soon as possible. Changes are subject to availability and must be confirmed by us.

3. Prices and What Is Included

Prices are quoted in Thai Baht (THB). The agreed transfer price includes the vehicle, driver, fuel and expressway tolls for the confirmed journey.

Unless your confirmation states otherwise, a transfer price covers one journey between the agreed pickup and drop-off locations. Return transfers, additional destinations, sightseeing stops and other requested services must be arranged separately.

Any additional service and related charge must be explained and agreed before it is provided. Please refer to your booking confirmation for the price and inclusions that apply to your journey.

4. Payment

No advance payment or deposit is required for standard taxi bookings. Please pay the agreed amount in cash directly to the driver when you reach your destination.

Please prepare payment in Thai Baht. If you need a different payment arrangement, contact us before your journey so that we can confirm whether it is available.

5. Vehicles, Passengers and Luggage

Please select a vehicle suitable for all passengers and luggage, and tell us about large suitcases, golf bags, pushchairs or other bulky items before your booking is confirmed.

Passenger and luggage capacity must be considered together. A vehicle’s maximum passenger capacity may not be suitable when travelling with large amounts of luggage.

Vehicle images are for illustration. For categories other than Luxury MPV (Alphard), a similar vehicle within the confirmed category may be provided. Any change to the confirmed category must be discussed with you.

Please request child seats in advance and provide the child’s age so that we can discuss suitability and availability. Any applicable charge will be confirmed before the journey.

6. Airport Pickups and Delays

Please follow the meeting-point instructions provided with your booking. Keep your telephone available after arrival so that we can contact you if necessary.

If your flight is delayed, cancelled or changed, or if you experience a delay at immigration or baggage collection, contact us as soon as possible so that we can coordinate your pickup.

If you cannot find your driver, please call or message us before leaving the meeting area or arranging another vehicle. Waiting arrangements will be discussed with you based on the circumstances. Any proposed waiting charge must be explained and agreed before it is incurred.

7. Changes, Cancellations and Missed Pickups

If you need to change or cancel a booking, please contact us as early as possible using the contact details below. Include your name, pickup date and booking details so that we can identify your reservation.

A requested change is effective once we confirm the revised arrangements. If you do not receive acknowledgement of a cancellation, please follow up by telephone or LINE.

If you are not at the agreed pickup location or we cannot reach you, we will try to contact you to clarify the situation. Please do not assume that a driver can wait indefinitely without an agreed arrangement.

Any cancellation or missed-pickup charge must have been clearly disclosed and agreed as part of your booking terms before confirmation.

8. Journey Times and Service Disruptions

Travel times are estimates and may vary because of traffic, weather, road conditions or other disruptions. When booking an airport departure transfer, please allow sufficient time for the journey, airline check-in and airport procedures.

If a disruption affects our ability to provide your confirmed service, we will contact you as soon as reasonably possible to discuss available alternatives. Any replacement arrangements or price changes require your agreement.

9. Passenger Safety and Personal Belongings

Please wear seat belts where fitted and follow reasonable safety instructions from the driver. Passenger numbers and luggage must remain within the vehicle’s safe capacity.

Please check the vehicle for your belongings before leaving. If you believe you have left something behind, contact us promptly with your journey details so that we can help check with the driver.

10. Day Tours and Special Requests

For day tours or customised journeys, the itinerary, duration, pickup arrangements and price inclusions will be confirmed separately. Please check whether admission tickets, meals, guides or other expenses are included before confirming your booking.

11. Questions, Complaints and Privacy

If you experience a problem, please contact us promptly so that we have an opportunity to help. These terms do not exclude or limit any rights or remedies available to you under applicable law.

We handle personal information as described in our Privacy Policy.

12. Contact Us

The version of these terms provided when your booking is confirmed applies to that booking. Later updates will not change an existing booking unless agreed with you.

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